Remote Tech Support
Time is money, we get in & out as fast as possible. Our phone support & remote troubleshooting services give you fast reliable support when you need it.
If you own a business, we provide enterprise-level support without the high cost & management overhead of maintaining a large in-house support organization.
- Fast, Easy Secure remote support
- We take control in seconds
- You control our access at all times
- We respect your privacy & sensitive information
- We have Sophisticated Remote Access Tools
- Over 19 years of experience
What is Remote Tech Support Services?
Remote Tech Support is a method for troubleshooting software related problems via a remote desktop connection. Our technicians use software that allows us to access your computer/or server over the internet. With your permission, we take control of your keyboard and mouse in order to diagnose and repair any issues you may be experiencing. This method allows us to address your computer issues ASAP rather than having to set an appointment and waiting for a technician to drive to your location.
Fees for Remote Services:
Remote Tech Support Services has a minimum service fee of $50. The hourly rate for Remote Tech Support is the same as the prices for Onsite Tech Support, except there is no travel fee for each visit. Once you are setup, we can provide you with quick safe support on an on going basis for most of your common computer issues.
Based on the rates on our pricing page, if we provide you with remote support for our standard services, you are paying $75/ hour which is equal to $1.25/ minute. So with a $50 minimum you are getting 40 minutes of support. After the first 40 minutes, we bill you at the rate of $1.25/ minute.
Advanced Services: Based on the rates on our pricing page, if we provide you with remote support for our advanced services, you are paying $90/ hour which is equal to $1.50/ minute. So with a $50 minimum you are getting aprx. 33 minutes of support. After the first 33 minutes, we bill you at the rate of $1.50/ minute.
Nights & Weekends:
For Nights & Weekends, please add .25 cent/ minute
to the services listed above. Nightly rate starts at 6 pm. So
Standard Service is $90/ hour ($1.50/minute), and
Advanced Service is $105/ hour ($1.75/ minute).